Return & Refund Policy

Return & Refund Policy

At Cotenza, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, you may request a return or replacement under the following conditions.

Return Eligibility

• Returns are accepted within 7 days of receiving your order.
• Products must be unused, unwashed, and in their original packaging with all tags attached.
• Items returned in used, damaged, or incomplete condition will not be accepted.

Non-Returnable Items

For hygiene reasons, the following items cannot be returned or exchanged once used:

• Bath Towels
• Bathrobes
• Face Towels
• Hand Towels
• Any personal-use textile products

Damaged or Incorrect Items

If you receive a damaged, defective, or incorrect product, please contact us within 48 hours of delivery with clear photos. We will arrange a replacement or full refund at no additional cost.

Refund Process

Once your returned item is received and inspected, your refund will be processed within 5–7 business days. Refunds will be issued through the original payment method or bank transfer, depending on the payment method used.

Return Shipping

• If the return is due to our mistake (wrong or damaged item), we will bear the shipping charges.
• If the return is for any other eligible reason, the customer will be responsible for the return shipping cost.

Order Cancellation

Orders can be cancelled before dispatch. Once an order has been shipped, it cannot be cancelled and will follow the return policy.

Contact Us

For any return or refund request, please contact us:

Email: cotenza.pk@gmail.com

Website: https://cotenza.pk